Question 1

What information is needed to start an enquiry?

Accepted Answer

Share your service (Umrah, air ticket, tour or study abroad), travel dates or intended period, number of travellers and any specific requirement. The relevant division will then explain the applicable options and conditions.

Question 2

What does package duration mean?

Accepted Answer

Package duration is stated in days. Hotel nights are shown separately for each published package, and both are validated against the travel dates of that record.

Question 3

Are inclusions the same for every Umrah package?

Accepted Answer

No. Each published package carries its own verified inclusions and exclusions. Nothing is assumed to be included unless it is stated on that package record.

Question 4

Why can fares and availability change?

Accepted Answer

Fares, seats, hotel availability and applicable conditions are set by the airline, hotel or supplier and can change until a booking is confirmed under their own rules.

Question 5

Is a visa or entry approval guaranteed?

Accepted Answer

No. Jahan360 provides application and documentation assistance only. Visa approval rests with the relevant embassy or authority, and final entry rests with immigration.

Question 6

How are ticket changes and refunds handled?

Accepted Answer

Change, re-issue and refund conditions depend on the fare rules of the ticket issued. Those rules are explained from the verified fare data before any action is taken.

Question 7

Do you handle study abroad enquiries?

Accepted Answer

Yes. Jahan360 Consultants supports country and course direction, university and application guidance, documentation support and pre-departure guidance. Admission and visa decisions rest with the institution and the relevant authorities.

Question 8

How do group enquiries work?

Accepted Answer

Group size, travel dates and flexibility are collected first, then reviewed by the relevant division before options are shared.

Frequently Asked Questions